Help Center

Find answers fast or contact our support team.

Email Support Contact Page

Getting Started

Create an account, complete your profile, and start applying to jobs or posting your first project.

Payments & Escrow

Client payments are secured before work begins. Funds are released after approval or milestone completion.

Disputes & Refunds

If issues arise, open a dispute from the order page or email support with your order ID and evidence.

Account & Security

Keep your account secure by enabling strong passwords and updating your recovery information.

Allowed Services

Review what kinds of jobs and gigs are allowed on UstadWork and which risky or prohibited services are blocked.

Open service policy

Customer Complaint Handling

Customers can submit complaints about orders, payments, refunds, disputes, account access, freelancer/client conduct, or platform safety through email, the Contact page, or the relevant order dispute/refund workflow.

Send complaints to ustadworkofficial@gmail.com or use the Contact Us page.
Include your order ID, gig link, job link, account email, screenshots, files, and a clear description of the issue.
We aim to acknowledge complaints within 2 business days and review ordinary support matters within 7 business days.
Complex payment, fraud, compliance, refund, or dispute matters may take up to 15 business days or longer where third-party input is required.

Need more help?

Send us your order ID or job link so we can quickly locate your case.

ustadworkofficial@gmail.com

+92 331 1164471

Nazeer Town, University Road, Bhakkar, Punjab, Pakistan

Support hours: 9:00 AM - 9:00 PM (PKT)

Common Topics

Posting a job or creating a gig
Hiring and contract funding
Deliveries and revisions
Withdrawals and payout methods